IT Support Staff Required in Bahrain

Location : Bahrain

Description:

A leading IT company in Bahrain is seeking candidates (IT Engineers ) for the below mentioned positions. Interested candidates with experience in these areas should send their CVs via Whatsapp 35314021 (Message Only)

A. IT Enterprise Architecture services consisting of the following:

Managing the development of the enterprise information and business architecture;

• Aligning IT Strategy planning with company business goals;

• Optimizing information management approaches through an understanding of

evolving business needs and technology capabilities;

• Promoting & delivering shared infrastructure and applications to reduce costs and

improve information flows;

• Ensuring that projects do not duplicate functionality or diverge from each other and

business IT strategies;

• Coordinating with the Authority’s IT Department to provide a consensus based

enterprise solution that is scalable, adaptable and in synchronization with ever

changing business needs;

• has to have the TOGAF 9 Certified Enterprise Architect.

B. IT Helpdesk Administration services consisting of the following:

• Providing first level technical assistance to facilitate smooth running of IT operations

at all times and maintaining uninterrupted flow of work;

• Providing IT Helpdesk duties within the department procedures to ensure

consistency of service to the Authority users;

• Supporting the Authority users in the use of computer equipment by the provisioning

of expert advice, training and resolution of their problems , escalating the problem to

the relevant Authority parties when the answer is not readily available;

• Installing, upgrading, supporting and troubleshooting enterprise Applications;

• Interacting and supporting numerous computer platforms in a multi- layered client

server environment;

• Troubleshooting network connectivity in a LAN / WAN / WLAN environment;

• Installing, upgrading, supporting and troubleshooting Windows 7, 8, 10, 11, windows

server …etc and Microsoft office and any other authorized desktop applications;

• Installing, upgrading, supporting and troubleshooting for printers, computer

hardware and other equipment;

• Monitoring, operating, Managing, troubleshooting, restoring, personal computers or

netbooks that are authorized by the internal IT manager to access;

• Providing support on IP Telephones, Conference room setup with Interactive TV and

Projector;

• Identifying, evaluating, and prioritizing end-user problems and complaints;

• Managing and supporting new technologies as adopted by the business;

• Performing other duties as assigned by the internal IT manager or required by the

Authority;

• Administering server storage capacity, monitoring data collisions and system

processes and patches, and rectifying issues ensuring that they are ready and

correctly deployed;

• Participating and testing the efficiency of disaster recovery procedures so that they

can be reinstated in a timely and integral manner without any loss of data in the

event of a disaster;

C. IT Infrastructure Administration services consisting of the following:

Coordinating with the Authority’s IT users to understand and assess the overall

system requirements in order to establish and communicate priorities for hardware

upgrades deployments in accordance with changing business needs;

• Conducting user training and updating user manuals to ensure that the end-users

acquire the knowledge and skills needed to operate the enhanced IT Infrastructure;

• Deploying the defined new installations and upgrading of hardware, and identifying

faults prior to informing the respective vendors or related Authorities IT parties in

order to resolve issues in a timely manner and thus facilitate uninterrupted operation;

• Installing, configuring and monitoring installed hardware as per defined procedures

and accurately identifying and reporting hardware faults to the concerned Authorities

personnel to take immediate action and resolve the problem at the earliest;

• Administering server storage capacity, monitoring data collisions and system

processes and patches, and rectifying issues ensuring that they are ready and

correctly deployed;

• Performing daily, weekly and monthly maintenance/back-up of the databases and

ensuring reliability/recoverability of information in the database to ensure operational

continuity;

• Performing or assisting in the engineering, installation, operation, and maintenance

of core IP infrastructure and network in accord with established procedures

facilitating effective operations and smooth network availability;

• Designing, implementing and executing the set plans for networks and cabling as

per the Authority’s business requirements;

• Identifying and assessing user requirements so as to design/develop and effectively

deploy network solutions improving business processes in the organization;

• Deploying, configuring, maintaining and monitoring the network hardware e.g.,

active network gear, switches, routers, firewall and remote access and configuration

standards for server and workstation hardware, server operating systems and

directory systems;

• Designing the network connectivity (switches, cables, servers) ensuring proper

connectivity and optimizing the network bandwidth;

• Monitoring the working of various aspects of network connectivity, servers and

telephone systems ensuring smooth operation and rectifying any problems or

incorrect usage;

• Ensuring that comprehensive monitoring of all mission critical network infrastructure

components, including network protocol, is done according to prescribed

frequencies;

• Ensuring that built-in failover capabilities are implemented in the network systems to

achieve non-stop work of critical network infrastructure components;

• Ensuring incident and problem case logs and handled appropriately and their

association with network infrastructure components are reviewed diligently;

• Ensuring that all available data from the network monitoring tools is used to

determine where bandwidth capacity adjustment need to be made to proactively

support business needs;

• Handling network administration e.g. network address assignment, assignment of

routing protocols and routing table configuration as well as configuring of

authentication and authorization – directory services;

• Keeping up to date with the latest tools and utilities;

• Performing the creation, modification and deletion of user accounts in different

systems (exclusive of the users applications);

• Carrying out the defined systems administration duties using the available tools in

order to allow user access to the system through domain or exchange servers and

facilitate effective system operations in accord with established guidelines and

protocols;

• Knowledge in working on the below systems:

• a. VMware
• b. cisco
• c. AWS
• d. Microsoft 365

Contact Info:

• Mobile : +973 35314021
• Email : bitandbytesolution@gmail.com

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